Frequently Asked Questions
Everything you need to know about shopping with Universal Standard.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
You can return or exchange any unworn, unwashed items within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label and start the process.
How do I find my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend measuring yourself and comparing your results to our detailed fit chart.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
We are committed to ethical production. We partner with certified factories and prioritize high-quality, durable fabrics that are designed to last and reduce environmental waste.